Super-Net General FAQs



Q. What are the minimum system requirements?
A.
PC or Compatible
  • 486 DX/33 or higher processor
  • 8mb of RAM
  • 14.4 kbps modem
  • 15mb of hard disk space
    • Macintosh
  • 68030 33Mhz or higher processor
  • OS 7.5.1 or higher
  • 16mb of RAM
  • 15mb of hard disk space
  • 14.4 kbps modem


    • Q. Does Super-Net charge a setup fee?
    A.
  • Yes, all users pay a one-time, non-refundable setup fee equal to the
    monthly access fee. The first month of Internet service is included with the
    setup fee.
  • The setup fee includes the cost of adding your account information to our
    billing database, email server, authentication server, and initial call(s) to
    the Super-Net Technical Support Help Desk.


    • Q. How will I be billed for Internet access?
    A.
  • Mail payments to: Super-Net, 155 Lincoln Way West, Massillon, OH 44647.
  • If you use a credit card to auto pay your monthly access charges, or have
    paid in advance, no email invoice will be sent to your account. Otherwise,
    each month you will receive an email invoice indicating any balance due.
    Super-Net will not send invoices via USPS.
  • Super-Net prepares invoices one month in advance for access fees. Billing
    charges begin on the day your access account is activated.


    • Q. What is my e-mail address?
    A. Your email address will always be your "username" followed by
    "@sssnet.com". (Example: username@sssnet.com)


    Q. Can I cancel my account at anytime?
    A.
  • Yes, you may cancel your account at anytime by: 1.) Sending an "email" to
    "billing@sssnet.com". 2.) Sending a letter via USPS. 3.) Visiting the
    Internet Store and Cafe, 155 Lincoln Way West, Massillon, OH. 44647
  • Users are responsible for all fees incurred up to the date of termination.


    • Q. How do I change my username and password? Is there a
    processing fee?
    A.
  • USERNAME: If you want to change your username you will be required
    to pay a processing fee of $14.95. Contact the Internet Store at
    (Wooster) 202-7759 All others (330)830-2800.
  • PASSWORD: There is no charge to change your password. Contact the
    Technical Support Desk at (Wooster) 202-7759 All Others (330)830-2800.


    • Q. How do I reach Super-Net Technical Support?
    A.
  • Super-Net Technicians are available 7 days a week: 8:00a.m. - Midnight,
    Monday through Friday; 9:00a.m. - Midnight, Saturday; 12:00p.m. -
    9:00p.m. on Sunday.
    • Technical Support telephone is (Wooster) 202-7759 All Others (330)830-2800. In addition to telephone support,
    you can email your questions to "help@sssnet.com" or fax your questions
    to (330)830-2804. Our Technicians will respond to all questions in the
    order received.


    Q. Can I acquire additional email accounts?
    A. Additional email accounts are available for $3.00 per account per month.